Associate Vice President, Financial Aid & Service - Educational ...

Imagine what you could do here. Every day is a new challenge, and you're continually looking for ways to help our company get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with departments, advocate best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support the company objectives.

Position Summary:

The Associate Vice President, Financial Aid & Service - Educational Loan Services position is a full-time employment opportunity. The Associate Vice President, Financial Aid & Service - Default Aversion holds responsibility over the Director(s) and Associate Directors of Student Finance / Educational Loan Manager positions as well as their respective staffs.

Essential Job Duties:

• Understand, pursue, and strive to fulfill the university's mission and core values.
  
• Support the VP of Financial Aid & Services with the development, monitoring, and completion of short and long-term goals in alignment with organizational strategies and vision.
  
• Under the supervision of the VP of Financial Aid & Services, provide support and guidance as well as day-to-day direction both within the Default Aversion division of Financial Aid & Services.
  
• Perform supervisory responsibilities including: interviewing, hiring, orienting and training and retaining employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  
• Foster personal and professional growth of staff through regular interaction and support.
  
• Analyze data, monitor performance and trends of our vendors.
  
• Ensure integrity of data and resolution of any discrepancies.
  
• Collaborate with other leaders to develop and support Student Financial Literacy initiative for University.
  
• Lead any data challenges, appeal processes or audits that impact the Default Aversion Division.
  
• Review and update the University's Default Management Plan, as necessary due to changing technologies, practices and conditions.
  
• Monitor campus compliance with the plan to ensure lowest possible default rate
  
• Assist in the development and implementation of student financial literacy initiatives and training of staff
  
• Assist students with the resolution of fractured loans issues and delinquencies to prevent loan defaults
  
• Verify the accuracy of student loan and enrollment status data in federal systems and make corrections as necessary
  
• Assist university associates with the implementation of enhanced entrance and exit counseling initiatives for all student borrowers
  
• Act as point of contact our vendors to ensure that compliance and optimization of established procedures.

Additional Job Duties (include but are not limited to):

The Associate Vice President, Financial Aid & Service - Default Aversion (AVP) will:

• ensure proper administration and oversight of our default aversion and financial literacy programs
  
• develop and implement strategies that will support the institutions activities in Default Prevention and our Management Plan that promotes student and school success by increasing retention and reducing delinquency and default
  
• implement strategies that identify students at risk and provide counseling frequently and at earliest possible stages
  
• be responsible for the management of a Default Aversion and Financial Literacy team at remote locations and initiated through supporting vendors
  
• ensure proper oversight is maintained with our vendors, accurate billing and adherence to established policies and procedures
  
• implement proper check points to ensure there is transparency in our processes and objectives are met
  
• build and retain a strong performing team that is able to adapt to the various needs of the university, provide exceptional service to our students, complies with program and institutional requirements and continually look for improvement opportunities
  
• coordinate with the New Student, Continuing & Re-Entry and Program Administration and Support Teams to ensure program integrity is maintained
  
• support the VP of Financial Aid & Services and leadership for the Financial Aid & Services with the development, monitoring, and completion of short and long-term goals in alignment with organizational strategies and vision
  
• represent the University in public forums, as agreed with the Vice President of Financial Aid & Services and will at all times present the institution and its stakeholders in a positive and professional manner
  
• work collaboratively with all staff to ensure the mission of the University is actively pursued

Core Competencies:

• Commitment to Mission: Aligns with the Core Values of Integrity, Ethics, and Service through behaviors that demonstrate a positive commitment to the customer and the organization.
  
• Communication: Aligns with the Core Values of Service through oral and written communication skills and internal/external relationships.
  
• Service: Encompasses the company's core values of service; including service to the organization, customer community.
  
• Personal Planning: Aligns with personal accountability and responsibility.

Leadership Competencies:

• Leading Change: This competency serves as the foundation of the Leadership competency model as it aligns the behaviors and characteristic of the individuals with the organization's mission and core values. Inherent in this competency is the individual's ability to balance change and continuity; to continually strive to improve organizational framework; to create a work environment that encourages innovation; and to maintain focus, intensity and persistence, even under adversity.
  
• Leading People: This competency involves the ability to maximize human capital by fostering an environment that encompasses the organization's culture and execute the mission, goals and core values.
  
• Business Acumen: This competency involves the ability to understand and administer business information cross departmentally in a manner that inspires confidence, instills trust and accomplishes the organization's goals.
  
• Building Communication: This leadership competency encompasses written and verbal communications of facts and ideas as well as developing a professional network inside and outside the organization.
  
• Driving Results: This competency stresses accountability and continuous improvement through decision making, execution and producing results.

Minimum Requirements:

• Seven (7) + years of experience at a Director level.
  
• Five (5) + years of experience at a student loan servicer, guarantor or lender.
  
• Five (5) + years leveraging university student information systems and applications
  
• Direct P&L responsibility.
  
• Excellent management, communication, analytical and organizational skills.
  
• Experience with call centers technologies, including the Work Force Management, CRM, Dialer, Chat and call center phone systems.
  
• Experience in training and motivating staff in a decentralized environment.
  
• Able to travel 30% of the time.
  
• Experience with CampusVue or similar student information system, NSLDS, National Student Clearinghouse, CPS, COD.
  
• Knowledge of Federal Student Loan and Gainful Employment regulations and Default Management Policies and Procedures.
  
• Ability to plan, work effectively and meet established deadlines.
  
• Strong organization, prioritization and self-motivation skills.
  
• Ability to interact with staff at all levels within the organization.
  
• Excellent verbal and written communication and critical thinking skills.
  
• Commitment to providing excellent customer service.
  
• Proficiency in Microsoft? Office Word?, Excel?, Outlook?, and PowerPoint?.

Looking for additional insight on this specific role? Not sure if the job is for you, but know someone who sounds like a perfect fit? Email us at: TalentAcquisition@bpiedu.com and someone with the inside track would be more than happy to be a resource for you!
Education:

• Bachelor degree from a regionally accredited or approved nationally accredited institution required, Master Degree preferred.

Note: This opportunity of employment will require a completed pre-employment screening to be inclusive of, but not limited to: a criminal background investigation, a credit check investigation, verification of education credentials, verification of prior employment history and a professional reference check; with review prior to an offer of employment being extended.

Physical Requirements:

Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.

Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.

Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud.

COMPANY INFORMATION

Technology Changes Everything.
New inventions have already changed the way we look up facts, find our way around town, and communicate with each other. Now technology is changing education, too. Ashford University brings together a worldwide student body with the latest in learning technology as well as a traditional campus in Clinton, Iowa.
Because knowledge is everywhere, for everyone.
We offer our team competitive benefits (M/V/D/401k/ESPP) and salaries, a safe work environment, innovative training, accelerated career advancement, the ability to take classes and programs gratis, and a collegiate and collaborative environment to work and grow in. Ashford University understands that our success depending on the development of strong leadership within the organization.

To be considered an applicant, all interested and qualified parties MUST apply through the Ashford University online employment application system.

For additional information about our University, please visit www.ashford.edu.
Ashford University is an Affirmative Action employer that provides Equal Employment Opportunity to all employees and applicants, without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status. This policy is established and administered in accordance with all applicable federal and state laws.

Notice to Prospective Employees
As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the ?Clery Act?), prospective employees are entitled to request and receive a copy of Ashford University Annual Campus Security Report. The Report can be accessed at 2011 AU Campus and Safety Report. The report includes certain campus safety policies and statistics on reportable crimes and incidents that occurred on campus, in certain off-campus buildings, and on public property immediately adjacent to campus or accessible from campus for three previous years. The policies include campus security policies, crime prevention, and alcohol and drug use, and sexual assault, among others. To obtain a paper copy of the report, please contact HumanResources@bpiedu.com.

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Source: http://www.higheredjobs.com/details.cfm?JobCode=175715100

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